1. TERMS AND CONDITIONS.

​

Last updated: June 15, 2025

 

These Terms and Conditions constitute a legal agreement (hereinafter, the “Agreement”) between SNAPPY COMMERCE LLC, a company incorporated under the laws of the State of Florida, United States (hereinafter, “SNAPPY COMMERCE”), and the client (hereinafter, the “Client”; together with SNAPPY COMMERCE, the “Parties,” and each individually, a “Party”), governing the Client’s access to and use of the website https://snappycommerce.io/ (the “Site”) and of the services, software, systems, tools, features, and content offered through it (the “Services”).

 

BY ACCESSING, BROWSING, AND/OR USING THE SITE AND/OR SERVICES, THE CLIENT DECLARES THAT THEY HAVE READ, UNDERSTOOD, AND ACCEPTED THESE TERMS, INCLUDING THE PRIVACY POLICY AND ANY FUTURE MODIFICATIONS (COLLECTIVELY, THE “TERMS”), AND AGREES TO COMPLY WITH THEM AND WITH ALL APPLICABLE LAWS. IF THE CLIENT DOES NOT AGREE WITH THE TERMS, THEY MUST REFRAIN FROM USING THE SITE AND SNAPPY COMMERCE’S SERVICES.

 

SNAPPY COMMERCE may modify these Terms at any time to reflect changes in its operations, the Services, or applicable regulations. Such modifications will be published on the Site, indicating the date of the last update. In the event of material changes, SNAPPY COMMERCE will notify the Client at least fifteen (15) calendar days in advance, either via the Site or through the contact information provided by the Client. Continued use of the Site and/or Services after such notice shall constitute tacit acceptance of the modifications introduced.

 

This Agreement does not grant rights or benefits to third parties. The Client acknowledges that SNAPPY COMMERCE shall not be liable to them or to any third party for any modification, suspension, or interruption of the Services.
 
2. USE OF SERVICES.
 

SNAPPY COMMERCE is a conversational commerce platform that enables businesses to centralize multiple customer service channels — including WhatsApp, web, Instagram, and others — into a single, efficient management interface. Its key differentiator lies in an advanced Artificial Intelligence Agent (AI Agent), designed to enhance the customer experience through fast, accurate, and personalized responses.

 

The Client’s use of the Services is conditioned upon having the legal capacity to enter into and be bound by this Agreement, and on full compliance with these Terms as well as all applicable local, state, national, and international laws and regulations.

 

The Client acknowledges and agrees that the Services may evolve over time, including the addition, modification, or removal of functionalities, without prior notice. Access to specific features of the Platform will be limited to those expressly detailed in the Client’s account profile (the “Account”) or in the corresponding Commercial Proposal, and will always be subject to the full and timely fulfillment of payment obligations in favor of SNAPPY COMMERCE.

 

SNAPPY COMMERCE reserves the right, at its sole discretion and at any time, to deny, suspend, or terminate access to the Services, either temporarily or permanently, without entitling the Client to any compensation.

3. KNOWLEDGE.
 

The Services provided by SNAPPY COMMERCE allow the Client to create, upload, publish, and share information, links, images, videos, or other materials (hereinafter, the “Knowledge”) with third parties. SNAPPY COMMERCE assumes no responsibility for how third parties may use Knowledge shared through the Platform, including its reproduction, redistribution, or dissemination by any means.

 

The Client acknowledges that publishing Knowledge through the use of the Services does not, under any circumstances, constitute a substitute for formal registration with relevant copyright or intellectual property authorities. The Client shall be solely responsible for the content they choose to share and must evaluate its appropriateness and legality beforehand.

 

The Client agrees not to create or share Knowledge that:

 

• May cause physical, emotional, or psychological harm to any person, animal, or property;

• Exposes minors to inappropriate content or solicits information from them;

• Promotes or contributes to illegal or criminal activities;

• Is offensive, defamatory, insulting, discriminatory, harassing, or unlawful;

• Infringes on third-party intellectual property rights, privacy, or any other rights;

• Contains information the Client is not authorized to disclose;

• Is false, misleading, inaccurate, or outdated.

 

SNAPPY COMMERCE reserves the right, but not the obligation, to review, moderate, delete, or restrict the distribution of any Knowledge that, at its sole discretion, it deems to be in violation of these provisions.

 

The Client retains ownership of the Knowledge they share but grants SNAPPY COMMERCE a non-exclusive, worldwide, royalty-free, revocable, and limited license to use, copy, modify, adapt, translate, process, publish, distribute, and display such Knowledge solely to the extent necessary to provide and improve the Services.

 

Additionally, the Client agrees that SNAPPY COMMERCE may use the Knowledge, as well as questions, answers, interactions, and any other Client-generated content, for the continuous improvement of its algorithms, models, and artificial intelligence processes.

 

SNAPPY COMMERCE may modify or adapt the Knowledge if necessary to ensure its compatibility with networks, devices, platforms, or delivery formats.

 

Finally, SNAPPY COMMERCE may access, retain, or disclose the Knowledge if it deems it necessary to: (i) comply with legal, regulatory, or governmental obligations or requests; (ii) enforce these Terms; (iii) prevent fraud or security incidents; (iv) assist the Client in support requests; or (v) protect the rights, interests, or safety of SNAPPY COMMERCE, its clients, or the general public.

​​
4. USE OF KNOWLEDGE.
​

All Knowledge incorporated into the Services, whether shared publicly or transmitted privately by the Client, is the sole responsibility of the party who originated it. SNAPPY COMMERCE does not guarantee, endorse, verify, or assume responsibility for the integrity, accuracy, truthfulness, or reliability of any Knowledge generated, uploaded, or published by the Client or other users through the Services. Likewise, SNAPPY COMMERCE does not endorse or support any opinions, judgments, statements, or content expressed through the use of the Services.

 

Since SNAPPY COMMERCE does not participate in the creation nor exercises editorial control over the Knowledge generated by Clients, it assumes no responsibility for such content. Therefore, any use of, access to, or reliance upon the Knowledge available on the Platform by the Client shall be at their sole and exclusive risk.

 

Under no circumstances shall SNAPPY COMMERCE be liable for any damages, losses, or consequences of any kind resulting from the use of or access to Knowledge shared through the Services.

 

The Client expressly acknowledges that they are solely responsible for their use of the Services and for any Knowledge they share through them, including any use made by third parties of such content. The Client also represents and warrants that they have all necessary rights, authorizations, and powers to share the Knowledge as provided in this Agreement, and to grant SNAPPY COMMERCE the usage rights set forth herein.
 
5. SERVICE SETUP.
 

The Client agrees to comply with the technical and operational requirements necessary for the proper functioning of the Services, as well as with any other conditions communicated in writing by SNAPPY COMMERCE, including those related to future improvements or expansions of the Services provided.

 

SNAPPY COMMERCE may provide the Client with a commercial proposal detailing the features of the Services to be provided, their scope, commercial terms, timeline, and any other relevant information agreed upon by the Parties (hereinafter, the “Commercial Proposal”). Acceptance of said Commercial Proposal by the Client will trigger the configuration process, including the creation of the Account, as set forth in the following clause.

 

Additionally, the Client must comply at all times with SNAPPY COMMERCE’s current policies, including but not limited to the Privacy Policy, which is available for consultation at any time through the Website.

​​
6. CLIENT ACCOUNTS.
 

To access the Platform and the Services offered by SNAPPY COMMERCE, the Client must create an account (hereinafter, the “Account”) by providing accurate, up-to-date, and truthful information. The Account allows the Client to operate within the platform developed by SNAPPY COMMERCE (hereinafter, the “Platform”), whose features may be updated or modified by SNAPPY COMMERCE, provided such modifications do not substantially alter the nature of the Service.

 

Accessing the Website does not require an Account; however, using the Platform and its features does require a valid and active Account, in accordance with the instructions provided by SNAPPY COMMERCE. The company may enable different types of Accounts depending on the Client’s profile.

 

If the Client accesses the Platform through third-party services, they authorize SNAPPY COMMERCE to obtain, use, and store the necessary information from such services, including login data of third-party users. The Client may not use third-party accounts without express authorization and shall be fully responsible for any use made by third parties through integrations, APIs, tokens, or similar systems provided by the Client.

 

The Client assumes full responsibility for all activities carried out under their Account and for the use of the Services within the scope of their business. The Client may not assign or transfer rights or delegate obligations arising from this Agreement without the prior written consent of SNAPPY COMMERCE.

 

The Client agrees to immediately notify SNAPPY COMMERCE of any unauthorized use of their Account, the Platform, or the Services, as well as any security breaches they detect. SNAPPY COMMERCE shall not be liable for any losses or damages resulting from: (i) the Client’s breach of the Agreement; (ii) unauthorized use of the Website, Platform, or Services; (iii) activities carried out by third parties acting on behalf of the Client; or (iv) misuse of tokens, APIs, or other accesses enabled by the Client, whether or not SNAPPY COMMERCE is aware of such use.

 

The Client acknowledges that SNAPPY COMMERCE cannot absolutely verify or guarantee the identity of each user.

 

If the Client wishes to cancel the Service, they may request assistance by writing to the support email: cx@snappybots.com.

7. PAYMENTS.
 

In order for SNAPPY COMMERCE to be obligated to provide the Services to the Client, it is an essential condition that the Client pays the issued invoices in a timely and proper manner, in accordance with the terms set forth in the Commercial Proposal and/or as specified in their Account. Furthermore, in order to initiate the Services, the Client must submit the corresponding purchase order at least 48 (forty-eight) business hours prior to the scheduled start date of the Service.

 

The fees applicable to the Services will be determined by SNAPPY COMMERCE, which may update them unilaterally in accordance with its commercial policy, and commits to notifying the Client of any changes prior to their effective date.

 

The payment method will be the one agreed upon in the Commercial Proposal. By way of example, SNAPPY COMMERCE may offer the Client the following payment options:

(i) annual prepayment,

(ii) semiannual prepayment,

(iii) quarterly prepayment,

(iv) monthly prepayment or post-payment.

 

In all cases, any invoice issued by SNAPPY COMMERCE must be paid by the Client within 10 (ten) calendar days from its issuance date.

 

In the event of payment default by the Client, SNAPPY COMMERCE may, at its sole discretion:

(i) suspend the Service in whole or in part until the outstanding balance is settled, and/or

(ii) cancel the Service, reserving the right to claim damages.

 

In cases where the fees are denominated in U.S. dollars but invoiced in another currency, SNAPPY COMMERCE reserves the right to issue a debit note or a new invoice if there is a variation greater than 5% (five percent) in the exchange rate between the invoice issuance date and the payment date.

 

Payment delays will automatically incur late interest charges without the need for prior, judicial, or extrajudicial notice. Interest will be applied to the outstanding amount according to the following schedule:

 

Late payment interest on U.S. dollar invoices:

 

• Between 1 and 10 calendar days late: 1%

• Between 11 and 20 calendar days late: 3%

• More than 20 calendar days late: 7%

 

The Client agrees to pay all charges arising from the use of the Services through the payment methods enabled by SNAPPY COMMERCE, including bank transfer, credit/debit card (domestic or international), or other suitable means, as well as any applicable taxes and withholdings that do not directly tax SNAPPY COMMERCE’s net income.

 
8. INTELLECTUAL PROPERTY.
 

All rights, title, and interest in and to the Services (excluding the Knowledge provided by the Client) are and will remain the exclusive property of SNAPPY COMMERCE. The Services are protected by intellectual property laws, including copyright, trademark, and other applicable national and international regulations.

 

Any observations, suggestions, comments, or feedback provided by the Client in relation to the Services shall be considered informational contributions. SNAPPY COMMERCE may freely use them without any obligation to pay, recognize, or compensate the Client.

 

The software used to provide the Services—including, but not limited to, its components, updates, source code, versions, algorithms, images, animations, modules, audio, text, video, subprograms, documentation in physical or digital format, and any other related material—constitutes the exclusive intellectual property of SNAPPY COMMERCE. All such elements are protected under national and international copyright and intellectual property laws.

 

SNAPPY COMMERCE may grant the Client a limited, non-exclusive, non-transferable, and revocable license to use the software within the scope of the Services, in accordance with the terms established in this Agreement. The Client agrees not to modify, remove, or obscure any copyright notices, trademarks, trade names, or other proprietary legends appearing in the software or associated documentation.

 

Additionally, the Client authorizes SNAPPY COMMERCE to include their trade name, logo, and/or brand in the public list of Clients for promotional and commercial reference purposes. This authorization may be revoked at any time by written notice from the Client.
 
9. ACCEPTABLE USE OF SERVICES.
 

SNAPPY COMMERCE trusts that the Client will use the Services, the Site, and/or the Platform responsibly and diligently. Accordingly, the Client agrees not to misuse them and, in particular, commits not to:
 

 

• Sell, license, transfer, assign, lease, or otherwise dispose, in whole or in part, whether for free or for a fee, of any of the Services to third parties, unless expressly authorized in writing by SNAPPY COMMERCE.

• Copy, modify, alter, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works from any part of the Platform or the Services.

• Interfere with, disrupt, or affect the operation of the Platform, Services, servers, or related networks, or violate any policy, rule, or procedure of such networks.

• Access, collect, or use personal data or information of other Clients without their express consent, whether manually or using automated tools such as bots, spiders, crawlers, or similar technologies.

• Defame, harass, threaten, or violate the rights of third parties, including publishing content that is illegal, obscene, offensive, violent, discriminatory, or otherwise unlawful.

• Impersonate another person or entity, including SNAPPY COMMERCE personnel, make false statements about a relationship with third parties, or falsely suggest that SNAPPY COMMERCE endorses their activities, products, or services.

• Send spam, unsolicited advertising, or mass communications without consent.

• Distribute viruses, malware, spyware, or any other code or file designed to harm or alter the operation of systems, software, or hardware.

• Download, store, or systematically reproduce content from the Platform and/or Services to create a proprietary database without authorization.

• Provide false, inaccurate, or misleading information in their content or communications within the Site, Platform, or any related channel.

• Infringe on third-party intellectual property rights through content uploaded in banners, posts, ads, or any other medium.

• Violate applicable laws or regulations, including those related to export control, consumer protection, advertising, competition, privacy, and anti-discrimination.

• Use the Services for illegal, unlawful, or unauthorized purposes, including activities affecting minors.

• Violate ICANN (Internet Corporation for Assigned Names and Numbers) policies or regulations.

 

Failure to comply with any of these provisions may result, at SNAPPY COMMERCE’s sole discretion, in the immediate suspension or termination of the Services without prior notice, as well as loss of access to the Client’s Account. Furthermore, SNAPPY COMMERCE reserves the right to take appropriate legal action for any resulting damages.

​
10. PRIVACY.
​

SNAPPY COMMERCE respects the privacy of its Clients and is committed to protecting the personal and business information that the Client shares with SNAPPY COMMERCE. SNAPPY COMMERCE believes the Client has the right to understand its practices regarding the information it may collect when the Client uses the Services. SNAPPY COMMERCE’s policies, practices, and the type of information collected are detailed in its Privacy Policy.

 

The Client acknowledges and agrees that tags and tracking codes may be included in emails, newsletters, and websites. Any data received by SNAPPY COMMERCE through such tags will be used to provide the Service and/or offer or improve any other SNAPPY COMMERCE product or service that may be of interest to the Client. SNAPPY COMMERCE will collect and use such data in accordance with applicable laws and regulations, including but not limited to those governing privacy and data protection.

 

Furthermore, the Client agrees to include on their website a privacy policy that clearly discloses the use of third-party services such as SNAPPY COMMERCE, and it is recommended to include a direct link to SNAPPY COMMERCE’s Privacy Policy, which is available on the Site.

 

SNAPPY COMMERCE is committed to safeguarding the privacy of its users. SNAPPY COMMERCE collects, uses, and shares personally identifiable and non-personally identifiable information as described in its Privacy Policy. By using the Services, the Client agrees to the collection of such information and consents to the collection, use, transfer, and processing of their personal data, as well as the data of their users, in accordance with the Privacy Policy.
 
11. CONFIDENTIALITY.
 

The Client agrees to protect as confidential and not to disclose to any third party any Confidential Information (as defined below) received from SNAPPY COMMERCE, its affiliates, or otherwise discovered by the Client in connection with or as a result of the use of the Platform and/or the provision of the Services.

 

For these purposes, “Confidential Information” shall mean any information that is not publicly known and that is used, developed, or obtained by SNAPPY COMMERCE and/or its affiliates, including but not limited to:

(a) Information, procedures, and data obtained and/or developed by SNAPPY COMMERCE or its affiliates (including those obtained prior to the commencement date of the Services) related to the business or affairs of SNAPPY COMMERCE;

(b) Products or services;

(c) Pricing and cost structures;

(d) Analyses;

(e) Business and accounting methods;

(f) Computer software, including operating systems, applications, and programming listings;

(g) Organizational charts, manuals, and documentation;

(h) Production methods, processes, technology, and trade secrets;

(i) Any other similar and related information, in any form.

 

The Client agrees to use the Confidential Information exclusively for the purpose of fulfilling its obligations under this Agreement. To maintain confidentiality, the Client commits to taking all necessary and reasonable security measures, including at minimum those measures used to protect its own confidential information, which shall not be less than those required by applicable law.

 

Furthermore, the Client must adopt the necessary technical and organizational measures to ensure the security and confidentiality of the Confidential Information, in order to prevent its alteration, loss, unauthorized access, or processing, and to detect any deviation—whether intentional or not—of such information, whether the risks arise from human actions or from the technical means used.
​
12. TERM AND EARLY TERMINATION.
​

This Agreement shall enter into force as of the date of its effective publication on the Site and shall remain in effect for an indefinite period.

 

The Client may unilaterally terminate this Agreement at any time, without cause, through the following alternatives:

(i) by notifying SNAPPY COMMERCE through any appropriate means for such purpose; or

(ii) by deleting their Account.

In either case, the Client shall proceed with the final settlement of any amounts accrued prior to the effective termination date.

 

In the event of early termination before the end of the contracted monthly and/or annual cycle, the Client shall not be entitled to any refund for amounts already paid under this Agreement or the applicable Commercial Proposal.

 

If either party fails to fulfill its obligations under this Agreement and does not remedy such breach within fifteen (15) calendar days of receiving written notice from the complying party, the latter may terminate the Agreement without prejudice to any claim for damages.

 

All provisions of this Agreement that by their nature should survive any termination (including but not limited to those related to liability limitations, indemnifications, warranties, intellectual property rights, confidentiality, among others) shall remain in effect regardless of the termination of the Agreement.
 
13. THIRD-PARTY LINKS AND SITES.​

​

The Services may contain links to, or use, third-party websites and services, including — but not limited to — links to websites hosting advertisements, services, special offers, or other events or activities related to the Client that are not owned or controlled by SNAPPY COMMERCE (hereinafter, “Third-Party Sites”). These links may have been suggested by SNAPPY COMMERCE or directly incorporated by the Client.

 

The Client acknowledges that SNAPPY COMMERCE has no control over such Third-Party Sites and agrees that SNAPPY COMMERCE is not responsible for the availability, content, services, advertising, products, or any other material available on those sites.

 

Furthermore, the Client acknowledges and agrees that SNAPPY COMMERCE shall not be held liable — directly or indirectly — for any damage or loss caused or allegedly caused by the use of, or reliance on, any content, service, or product available on or through such Third-Party Sites.

 

Most Third-Party Sites have their own legal documents, such as terms of use and privacy policies. The Client is advised to carefully read those documents, as this Agreement and SNAPPY COMMERCE’s Privacy Policy do not apply to such sites.

 

SNAPPY COMMERCE reserves the right to remove or discontinue any link at any time, at its sole discretion.

 

The Client accesses and uses Third-Party Sites through the Services at their own risk. The Client agrees to hold SNAPPY COMMERCE and/or any of its representatives and affiliates harmless from any claims, damages, or losses that may arise from the use of Third-Party Sites. Any contractual or commercial relationship with such third parties shall be exclusively between the Client and those third parties, without any liability on the part of SNAPPY COMMERCE.
 
14. INDEMNITY.
 

The Client agrees to indemnify, defend, and hold harmless SNAPPY COMMERCE, its affiliates, directors, employees, agents, representatives, and/or any individuals involved in the provision of the Services (hereinafter, the “Indemnified Parties”) from and against any and all claims, demands, damages, obligations, losses, liabilities, costs, debts, and expenses — including, but not limited to, legal fees and attorney costs — arising from or related to:

 

(i) The Client’s use of or access to the Services, including any data or Knowledge transmitted or received;

 

(ii) Access to or use of the Services by third parties using the Client’s credentials (username and password), whether authorized or not;

 

(iii) Access to or use of the Services through API tokens or any other technical mechanism provided or authorized by the Client;

 

(iv) The Client’s breach of this Agreement, the Privacy Policy, or any applicable national or international law, rule, or regulation.

 

This indemnity obligation shall survive the termination of this Agreement.
​
15. MODIFICATIONS.
 

SNAPPY COMMERCE reserves the right to modify the terms and conditions of this Agreement at any time and at its sole discretion. The updated version will always be published on SNAPPY COMMERCE’s official website.

 

If modifications are introduced that, at SNAPPY COMMERCE’s sole discretion, are deemed substantial, SNAPPY COMMERCE will notify the Client through an additional and reasonable means, such as by sending an email to the address associated with the Client’s Account.

 

Modifications to the Agreement will become effective upon their publication on the Website or on the URL corresponding to the Terms and Conditions of Service. It is the Client’s responsibility to periodically review such page to be informed of any updates.

 

Continued use of the Services by the Client after such modifications come into effect shall constitute express acceptance of the new terms and conditions. If the Client does not agree with such modifications, they must immediately cease using the Services and notify SNAPPY COMMERCE in writing to proceed with the corresponding termination.
 
16. WARRANTIES AND LIABILITY.​

​

The Services are provided “as is” and in accordance with the terms set forth in this Agreement. SNAPPY COMMERCE commits to making its best efforts to comply with the agreed service levels. However, the use of the Services by the Client is at the Client’s sole risk and responsibility.

 

SNAPPY COMMERCE does not warrant that:

(i) the Services will be available at all times and in all locations;

(ii) the Services will be uninterrupted, error-free, or completely secure;

(iii) all defects will be fully corrected;

(iv) the Services will be free of viruses or other harmful components; or

(v) the Client will achieve specific objectives through the use of the Services.

 

SNAPPY COMMERCE shall not be liable, under any circumstances, for:

(i) issues solely attributable to the Client;

(ii) the use of the Services by the Client or third parties;

(iii) errors or inaccuracies in the Knowledge;

(iv) damages to third parties caused by the Client’s use of the Services;

(v) personal injury or property damage resulting from access to or use of the Services;

(vi) unauthorized access to SNAPPY COMMERCE’s servers or any information stored therein;

(vii) interruptions or cessation of transmission of the Services;

(viii) viruses, trojans, or other malicious components transmitted by third parties through the Services;

(ix) damages resulting from misuse of access credentials or API tokens by the Client or third parties authorized by the Client;

(x) errors or omissions in the Knowledge published, transmitted, or made available through the Services;

(xi) any defamatory, offensive, or illegal conduct by third parties; and

(xii) any failure of the Services to meet the Client’s specific objectives.

 

Under no circumstances shall SNAPPY COMMERCE be liable for indirect, incidental, punitive, exemplary, loss of profit, loss of opportunity, or any other indirect or consequential damages.

 

Furthermore, SNAPPY COMMERCE shall not be held liable for damages resulting from cyberattacks, unauthorized access to accounts, data loss, or misuse of the Client’s Account.

 

SNAPPY COMMERCE’s total liability, regardless of the cause, shall be limited to the amount actually paid by the Client during the last month of Services prior to the occurrence of the event giving rise to the claim.

 

The Client acknowledges and agrees that service interruptions may occur due to maintenance, updates, or causes beyond SNAPPY COMMERCE’s control, such as connectivity issues with third-party servers. In such cases, the Client expressly waives any claim for damages resulting from such interruptions.

 

This limitation of liability applies regardless of the legal basis of the claim, including but not limited to contractual, tort, negligence, strict liability, or any other theory, even if SNAPPY COMMERCE has been advised of the possibility of such damages.
 
17. SERVICE LEVEL AGREEMENT (SLA).
 

Without prejudice to the provisions set forth in the previous clause, SNAPPY COMMERCE will make its best efforts to maintain the following quality standards in the provision of the Services:

 

a. Service Availability:

SNAPPY COMMERCE will strive to ensure a minimum Service availability of 99% during each calendar month. This availability will be calculated by taking the total time in the month minus any downtime (both scheduled and unscheduled), divided by the total time in the month.

 

b. Response Time:

SNAPPY COMMERCE commits to providing an initial response to any inquiry or incident reported by the Client within 24 (twenty-four) business hours of receiving the notification. The response time will be calculated from the receipt of the inquiry or report until SNAPPY COMMERCE issues the first reply.

 

c. Exclusions:

The SLA will not apply in cases where service failures or interruptions are due to circumstances beyond the reasonable control of SNAPPY COMMERCE, including but not limited to:

(i) outages or network failures not attributable to SNAPPY COMMERCE,

(ii) acts of God or force majeure,

(iii) scheduled maintenance tasks that were duly communicated,

(iv) actions or omissions attributable to the Client or third parties under its control.

 

d. SLA Modifications:

SNAPPY COMMERCE reserves the right to unilaterally modify the content of this SLA. Any changes will be published on the Site and/or notified to the Client via electronic means at least 15 (fifteen) calendar days in advance. Continued use of the Service by the Client after the expiration of said period will constitute tacit acceptance of the modified terms.

 

e. Procedure in Case of Failures:

The Client is required to immediately notify SNAPPY COMMERCE of any detected failure in the Services. Upon receiving such notice, SNAPPY COMMERCE will inform the Client of the nature of the issue and the estimated resolution time. The Client must provide all reasonable technical and operational assistance necessary to facilitate prompt resolution of the incident. Once the issue is resolved, SNAPPY COMMERCE will inform the Client of the restoration of the Service.
​
18. COMPLIANCE POLICIES

​

These Compliance Policies are an integral part of this Agreement and establish the terms and conditions applicable to service delivery, cancellations, refunds, and returns.

 

a. Service delivery:

The Services contracted by the Client will be enabled within no more than five (5) business days from payment confirmation, unless a different timeframe is expressly indicated in the Commercial Proposal. Service provision is subject to the timely submission of the required information by the Client and their technical cooperation.

 

b. Cancellations:

The Client may cancel the automatic renewal of their plan at any time, either through the settings panel or by written notice to SNAPPY COMMERCE. The cancellation will become effective at the end of the current billing cycle (monthly or annual), and no refunds will be issued for amounts already paid.

 

c. Refunds and returns:

No refunds will be made for payments already processed, except in the case of a proven error attributable to SNAPPY COMMERCE. Any refund request must be submitted in writing within ten (10) calendar days of the charge, along with all relevant information. SNAPPY COMMERCE will evaluate each case individually.

 

d. Subscriptions and automatic payments:

By subscribing to a plan, the Client agrees that the subscription will automatically renew at the end of each period and that the payment will be charged to the registered payment method, unless previously canceled as indicated in section b.

 

19. MISCELLANEOUS.​

 

This Agreement and any rights granted herein may not be transferred or assigned by the Client, but may be assigned by SNAPPY COMMERCE without restriction. Any attempt by the Client to transfer or assign this Agreement shall be null and void.

 

This Agreement, along with any amendments and additional agreements that may be entered into with SNAPPY COMMERCE in connection with the Services, constitutes the entire agreement between the Client and SNAPPY COMMERCE. If any provision of this Agreement is found to be invalid by a court of competent jurisdiction, the invalidity of that provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

 

No waiver of any term of this Agreement shall be deemed a waiver of any other terms not expressly stated, and SNAPPY COMMERCE’s failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision.

 

SNAPPY COMMERCE may send notifications, if required by law or for other purposes related to the Service, via email to the address provided by the Client, by mail to the address listed at the time of Account creation, or by posting such notices on the Site, at its sole discretion. Notwithstanding the foregoing, the Client may opt out of certain types of notifications through the settings page.

 

For all legal matters related to the commercial relationship between the Client and SNAPPY COMMERCE, the parties submit to the laws of the State of Florida, United States of America, and to the exclusive jurisdiction of the state and federal courts located in the city of Miami, Florida, expressly waiving any other jurisdiction that may otherwise apply.

 

If the Client wishes to contact SNAPPY COMMERCE for any inquiries regarding these Terms and Conditions, they may do so by writing to: hola@snappybots.com.